Harish Hande: The Man who lighter the street

The Man who Lighted the Street

Selco may not strike a chord to most of us, but to lakhs of households and business who brave the realities of life with a simple on the face, across Karnataka and Gujarat, , Selco is literally the light giver.It gives me immense pride to mention that the man behind this wonderful organization is an IIT KGP alumnus. Let me introduce you to Harish Hande(Energy,NH,1990), an entrepreneur, a leader, and a beautiful human being. He was recently awarded the Boldness in Business in award by the Financial Times Group.

Harish started off with his story after IIT, on how the concept of Selco emerged out of his Ph.D, on rural electrification.(Your’s truly was late to the meet and missed out the initial few minutes, so will continue from there).

By the time I reached the meet, Harish was talking about his experience with the street vendors and how Selco solved their problems. A typical street vendor needs 3-4 hrs of lighting in the evening. He spends about 15 INR/day for renting out a kerosene lamp. A solar charged light with which would last about 6hrs can be made available to him at about 10 INR/day. Surely that is a winner.

But the challenge has not yet started. How does Selco make an expensive solar equipment affordable for the street vendor, who has no fixed income, who does not fit on the loan radar of all the banks, who is deemed a high risk? The answer to these questions is the story of Harish, story of Selco.

Early on they realized that great technology which is not affordable is not useful. They had to understand the cash flows of the poor man. Harish provided a little insight into this. The poor don’t have the cash / financing abilities to make an upfront payment or guarantee a high monthly payments. But that does not mean they cannot pay, in fact they pay more for energy than we do. In the above example of the street vendor, he pays 450 INR/month!!.

How do you solve such problems? Understand the customer.

They sit with the customer, understand their problems both technical, social, financial, observe the conditions and come up with a solution. One outcome of this was the creation of entrepreneurs who provided solar technology at an affordable price and in the process profitable. In the street vendor case, one person provided the vendors with solar charged lights on a rental basis, and he was financed by micro finance institutions.

There were numerous other examples of midwives in Gujarat, the salt farmers in Gujarat, the flower plucker’s in Madurai, the street vendors of Bangalore, the farmers in Karantaka. Each of them a different challenge and each a different solution.

Harish says, that one of their philosophies at Selco has been “Not to take, No as an answer”. They strive to come up with practical solutions, than backing away saying technology does not fit in.

Another interesting aspect that Harish addressed is the people in his company. How he insists that all those who join Selco understand the finances of the poor. Narrated an incident where the CFO rejected a hike in salary as the company did not reach the goal.

Harish has a built a great team with him at Selco, most of his technical staff though low on qualifications are among the best when it comes to what they do. Harish makes it a point that everyone in the company grows. This includes the office peon, who is trained in technology and now is an expert technician, the driver who does sales and so on. This itself speaks of the company culture. Though they can earn much higher salaries, the employees are still with Selco because of their passion to what they do.

If I were to write on what Harish shared and my interpretations of it, I can write a book. Here, I will summarize his speech:

1. Think in terms of a solution, not just a product.

2. Technology is not useful, if it is not affordable.

3. Have respect for individual and what they do.

4. Innovation is finance is a key for creating sustainability.

5. Develop practical solutions.

6. Understand the user and develop products for them.

7. Think long term.

8. Long term takes lot of hard work, no quick solutions.

The following phrase which Harish mentions sums up Selco, “ Solar is expensive for the rich, affordable for the poor”.

TAA Bangalore chapter organized “Interface with Harish Hande” on 18^th April 2009. We started of at 4:30 and by 5:00 There was a motley crowd of about two dozen people. We ended the evening with the senior most alumni present V Seshmani(1969) presented a memento to Harish on behalf of TAA Bangalore.It was snacks and catching up with the junta. It was 3hrs worth the time spent. We congratulate Harish for all the great stuff and wish him good luck in the all his future efforts. You can find the photos from the event on flickr.

The following are a must read to know more about Harish and Selco.

1. Interview with Sramana Mitra .

2. Interview on Live Mint.

3. SELComment, Selco Blog

Ramjee Ganti (NH, 2003)

Photos: Kimi ( RP,1992)

Cross Posted on: www.iitkgpblr.org, www.iitkgpblr.wordpress.com

Follow me on Twitter: gantir

Liked this Post: Subscribe to the RSS feed to get the posts to you. You have the advantage of getting my deli.cio.us links on the feed.

Fundamental Email Mistakes

A few days back, I have written about Delighting Users with Email in Three Simple steps. Immediately after I published that post, I got another email from a company called MineKey. You can see the screen shot of the mail below. What impression does it leave about this company?

• Dear Blogger: Don't I have a name??
• I am excited to let you know: Ok, so What?? What is in it for me?. See the difference it makes, if we rephrase as "You will be excited to know"
• Syndicate your Blog posts: Understand your end users. They are bloggers alright, but they may not be in the same line as you on the technology front. Tell them in plain simple terms. Have a simple,"Reach Wider Auidence" for the subtitle and then explain the technology behind.
• Uploading your OPML: Use action oriented language. "upload your OPML". Same with the joining the published network, use action!!
• Please let me know: Compare this with the way Briow requests for feedback. The users have to take time to provide you feedback, so respect them and their time.

Also check out the above message at the fag end of the mail. (I scroll down more than a page to get to this). Not only was all the scrolling unnecessary, but also this message at the end robs of the slightest sympathy I have for Minekey.

Remember in an email, you are writing to a real person and marketing your product to him/her. Break away from your corporate mould and speak human.

PS: Being a IIT KGP alumni startup, I have soft corner for Minekey and want them to succeed big time, in spite of being disappointed with their offerings. The main reason for this disappointment, some simple small things that are they are doing wrong. In a near future post, I will review the user experience of Minekey.

Liked this Post: Subscribe to the RSS feed to get the posts to you. You have the advantage of getting my deli.cio.us links on the feed.

"Enterprise KGP" Calling all IIT Kgp entrepreneurs

Entrepreneurship is the flavor of the season. While the Bangalore OCC meet is still gaining ground, we have one more events around the corner. The IIT Kharagpur Bangalore Alumni Chapter is inviting all KGP entrepreneurs for celebrating entrepreneurship. This event is going to held at the famous "Chinnaswamy Stadium"(KSCA) in Bangalore on 6th October 2007. If you are from IIT Kgp and even remotely interested in entrepreneurship be there. Read on for more....

The first time I heard of the entrepreneurial past of the KGP alumni, I was speechless. This remote place in a corner of eastern India could generate such stupendous success was beyond imagination. Over my stay at IIT Kgp, I got used to this and started harboring dreams of my own.

We all know that entrepreneurship is a difficult path to take. However as Robert Frost said, "I took the one less traveled by, And that has made all the difference." It is these guys among us, who made, are making, and will make the difference.

In it's own small way, IIT Kgp Technology Alumni Association Bangalore chapter is celebrating this cause and in the process wants to reach out to all those who just started their entrepreneurial journey. We are organizing an Event "Enterprise KGP " on 6th of October 2007. The venue for the event is "Chinaswamy Stadium" (KSCA) in Bangalore.

There will be a panel consisting of Kgp alumni, who are into VC funds, successful entrepreneurs themselves, and other people, who can help you with your venture. If you have just started out and looking for that "big" opportunity this is it. Since time is a constraint we can accommodate only a few companies. So rush in your entry here or leave a comment/mail to me. Some more information about the event can be found at the IITKgp Bangalore blog.

For others this is a great opportunity to catch up with what Kgpian's are doing and see how you can benefit from their ventures. It can be a strategic partnership, an investment opportunity, a challenging job opportunity, or just a bhat session the old way.

The poster for the event is designed by Mukesh (2002 Batch), whose company "PixelnInk", I featured in this post . If you are looking for creative folks to help advertise your business, this is the company to approach.

All the Kgp readers of this blog, this is our event. Spread the word and let's celebrate the success of all those who dared to take the path less traveled.

Liked this Post: Subscribe to the RSS feed to get the posts to you. You have the advantage of getting my deli.cio.us links on the feed.