Fundamental Email Mistakes

A few days back, I have written about Delighting Users with Email in Three Simple steps. Immediately after I published that post, I got another email from a company called MineKey. You can see the screen shot of the mail below. What impression does it leave about this company?

  • Dear Blogger: Don't I have a name??
  • I am excited to let you know: Ok, so What?? What is in it for me?. See the difference it makes, if we rephrase as "You will be excited to know"
  • Syndicate your Blog posts: Understand your end users. They are bloggers alright, but they may not be in the same line as you on the technology front. Tell them in plain simple terms. Have a simple,"Reach Wider Auidence" for the subtitle and then explain the technology behind.
  • Uploading your OPML: Use action oriented language. "upload your OPML". Same with the joining the published network, use action!!
  • Please let me know: Compare this with the way Briow requests for feedback. The users have to take time to provide you feedback, so respect them and their time.

Also check out the above message at the fag end of the mail. (I scroll down more than a page to get to this). Not only was all the scrolling unnecessary, but also this message at the end robs of the slightest sympathy I have for Minekey.

Remember in an email, you are writing to a real person and marketing your product to him/her. Break away from your corporate mould and speak human.

PS: Being a IIT KGP alumni startup, I have soft corner for Minekey and want them to succeed big time, in spite of being disappointed with their offerings. The main reason for this disappointment, some simple small things that are they are doing wrong. In a near future post, I will review the user experience of Minekey.

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5 comments:

100rabh™ said...

Splendid review Ram

Delip said...

Ram,

Thanks for the feedback. We'll keep it in mind for our future emails. I would love to hear your feedback on the user experience and would like to hear your suggestions on where we should improve.

Delip

rads said...

Hey, Just read and wanted to confirm - you an IIT KGP alumni?

Anonymous said...

nk@Saurabh (100rabh)
Thanks man.
@Delip
Thanks for taking it in the right spirit. Will post across the review soon.

@rads,
Yes!! Are you too!! We might have one more connection other than the gult connection ;)!!

rAm.

rads said...

wow, another IITian :)
Na, husband et al from KGP! Which year?